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Logistics Assistant / Customer Support Administrator (PT/Contract)

New South Wales

DATE ADDED
November 7, 2019
INDUSTRY VERTICAL
Advertising/Marketing
JOB CODE
BB03
JOB DESCRIPTION

CUSTOMER SERVICE / LOGISTICS ASSISTANT

 PART-TIME (CONTRACT)

NOV 2019 – FEB 28, 2020
(must be able to work all of December and January, except Public Holidays)

POSSIBILITY OF TURNING INTO PERMANENT POSITION

REPORTS TO:  Global Operations Director

LOCATION:  Marrickville + some hours at home as mutually agreed.

HOURS:   

-        25-30 hours per week

-        Minimum 4 hours on any day worked between 9 and 5

-        5 days – Mon to Fri

-        Flexibility on some days to work from home

-        Flexibility to attend children’s events / sick days

-        Willing to make up hours or work extra hours if required, from home on a mutually agreed as-needs basis

SKILLS REQUIRED:

-        Web savvy so can easily learn to look up and manage orders via our Shopify site

-        Highly experienced and comfortable with excel

-        Superior written and verbal communication skills

-        High attention to detail with excellent follow-through and efficiency

PERSONAL ATTRIBUTES

-        Positive, upbeat personality happy to talk to consumers in a friendly service-oriented way

-        Tenacious problem solver – whatever it takes to make the customer happy

-        Happy to roll up your sleeves and get your hands dirty working with a small team of committed professionals building a small business into a global one

-        Willing to take direction as well as provide suggestions and recommendations for improving systems and processes

WORK EXPERIENCE

-        Previous customer service / logistic experience not necessary

-        Demonstrated intelligence and capability in the workforce

-        Demonstrated passion for working with a luxury brand in a small business environment as part of a committed team.

CUSTOMER SERVICE / LOGISTICS ASSISTANT - JOB DESCRIPTION

KEY ACTIONS
BONDI BORN is seen by its ecommerce customers to provide superior levels of care and service, going above and beyond to delivery customer satisfaction as a luxury brand should.

1.      Establishing/maintaining systems and processes that facilitate delivery of superior customer service via phone and email.

2.      Daily management of customer emails, live chats and phone calls – enquiring about products, requesting returns and exchanges, complaints

·       Email addresses and phone numbers for contacting customer service are set up, accurate, widely communicated.

·       Systems for reporting and communicating customer service outcomes internally are established.

·       All inbound customer contact is acknowledged within a 4-6 business hours.

·       All inbound enquires are effectively answered in a friendly, helpful and well communicated manner including inbound telephone, live chat and emails

·       All customer orders are reviewed and checked and pro-actively handled with the customer if there is an issue identified.


ECOMMERCE LOGISITICS RUNS EFFICIENTLY AND EFFECTIVELY

BONDI BORN’s ecommerce and dropship customers receive their orders correctly and on time through both internal and third party logistics services.

1.      Assist Global Operations Director in managing third party logistics partners.

·       Assist in developing spreadsheets for bulk imports and exports to third party logistics companies.
·       Booking couriers

·       Tracking down and solving stock issues witih 3PLs

WHOLESALE/RETAILER LOGISTICS RUNS EFFICIENTLY AND EFFECTIVELY
BONDI BORN’s retail customers receive their goods as per their orders and on time and are effectively communicated with in this process.

1.      Assist Global Operations Director in the packing and shipping of retail orders

·       Inbound Stock checking.

·       Picking and packing stock for various retail orders.
·       Arranging couriers and related administration with regards to exporting, duty, taxes etc.

Rate paid at $25/h.

If this role fits your ideal working arrangement, please send CV and confirm your rate and availability ASAP.