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Senior Product Engineer ( 4 days, 5 days flex, job share )

New South Wales

November 27, 2019

Agency overview

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launch in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of service centres.

We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions including drivers' licenses, vehicle registration renewals, applications for birth certificates, Seniors Cards, Housing NSW payments, fines, contractor licenses and many more.

Primary purpose of the role

The Senior Product Engineer contributes to the development and delivery of high-quality, reliable, reusable and maintainable code to support the delivery of strategic objectives for Service NSW and partner agencies. This role works collaboratively with clients and colleagues to deliver Service NSW objectives.

Key accountabilities

  •   Collaborates with product managers, engineering peers, designers and other key stakeholders, making decisions together in order to deliver valuable working software for customers

  •   Supports end to end product development through build, release, maintenance and enhancement of product features, to deliver high quality products which are thoroughly tested and optimised

  •   Contributes technical expertise to enhance the quality of product solution design, including participating in discovery process with cross-functional product teams

  •   Supports iterative testing processes and continuously gathers feedback to improve the quality of code and reduce operational risk

 Assists with defining and managing technology change management within and across the Product function

Key challenges

  •   Balance competing customer, business and technical demands to ensure agreed deliverables are achieved

  •   Working collaboratively with platform and release teams to achieve the best/most efficient outcome

  •   Managing stakeholder and team expectations and outcomes whilst working in a high pressured

    environment with competing demands

Key relationships

Product Manager Product Team

Customers and other divisions


SNSW partner agencies

Role dimensions

Decision making

 Escalate issues, keep informed, advise and receive instructions  Inform on agreed product design

 Work collaboratively to contribute to achieving team’s business outcomes

 Contribute to meetings to obtain the work group perspective and share information

 Resolve and provide solutions to issues
 Develop and document solution requirements

 Determine future requirements for new or modified services and products

 Resolve and provide solutions to issues
 Develop and document solution requirements


This role works with some degree of autonomy and decision making is based on sound evidence. The Senior Product Engineer is accountable for the quality, integrity and accuracy of software development advice and delivery provided. Complex matters and issues are escalated to the Principal Product Engineer, Product Manager or relevant Director.

Reporting line

This role reports to the Product Manager and may seek the guidance of the Principal Product Engineer, as required

Essential requirements

  •   A tertiary qualification in Computer Science or related field, or equivalent experience

  •   Previous demonstrated experience in testing, and Cloud deployment and management (in particular



Please supply your preference for 5 day flex, 4 day or role share along with your CV.