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Principal Product Engineer ( 5 days flex, Job Share)

New South Wales

December 12, 2019

Department Overview

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launch in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of service centres.

We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions including drivers' licences, vehicle registration renewals, applications for birth certificates, Seniors Cards, Housing NSW payments, fines, contractor licences and many more.

Primary purpose of the role

This role leads the build and deployment of high quality, reliable, reusable and maintainable code and provides technical expertise and advice to support the delivery of strategic objectives for Service NSW and partner agencies. The Principal Product Engineer works collaboratively with clients and colleagues to deliver Service NSW objectives.

Key accountabilities

  •   Leads end to end product development through build, release, maintenance and enhancement of product features, to deliver high quality products which are thoroughly tested and optimised

  •   Collaborates with product managers, designers and other key stakeholders, making decisions together to deliver valuable working software for customers

  •   Leads the provision of technical expertise to enhance the quality of product solution design, including participating in discovery process with cross-functional product team

  •   Leads iterative testing processes and continuously gathers feedback to improve the quality of code and reduce operational risk

  •   Develops and enhances developer practices and culture to enable high performance product development, and support the product roadmap

  •   Contributes to defining and managing technology changes within and across the Product function incorporating evolutionary design principles

  •   As a subject matter expert, offers leadership, advice and input across all teams

  •   Supports the guidance, support and mentorship of less senior engineers, as required

    Key challenges

  •   Identifying and balancing competing customer, business and technical demands to ensure agreed deliverables are achieved

  •   Managing stakeholder and team expectations and outcomes whilst working in a high pressured environment with competing demands


Please get in touch with your CV to request a full description of the role.